PRIVACY POLICY

Effective Date: October 1st, 2024

POLICY

WELCOME TO FROZEN FUN, WE RECOGNIZE THAT PRIVACY IS IMPORTANT!

This website is owned by Cold Cravings Pvt Ltd. This Privacy Policy is designed to tell you about our practices regarding collection, use disclosure and transfer of information that you may provide via this site by Cold Cravings Pvt Ltd. and/or its subsidiary (ies) and/or affiliates (s) (collectively referred to as the “Company”) which operates www.funfrozen.com and its sub-sites, platforms, appicaions, m-web platforms and other platforms (collectively reffered to as “Sites”) for delivery of information, products, offerings and content via any mobile or internet connected devise or otherwise (collectively the “Services”). This Policy forms part and parcel of the Terms of Use and other terms on the Site (“Terms of Use”).

This Privacy Policy is applicable to persons who aces, browse or use the Services (“User”). For the purpose of this Policy, wherever the context so requires “you” or “your” shall mean User and the term “we”, “us”, “our” shall mean Company.

As we update, improve and expand the Services, this Policy may change, so please refer back to it periodically. By accessing and using the Sites or otherwise using the Services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the Services that we provide.

The Company respects the privacy of the Users of the Services and is committed to protect it in all respects. The information about the User as collected by the Company is: (a) information supplied by Users and (b) information automatically tracked while navigation (c) information collected from any other source (collectively referred to as “Information”)

Please be sure to read this entire Privacy Policy before using or submitting information to this site

CONSENT

By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with this Privacy Policy

INFORMATION COLLECTED

By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with this PIn general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

Frozen Fun may collect personal information from you including your first and last name, sex, date of birth, age, address, telephone and mobile number(s), email address, credit card details and any other information, when you knowingly provide us with this information. This will generally occur when you either:

  • Visit Online ordering site to place order
  • Enter into a competition or promotion
  • Participate in a survey.
  • Subscribe to our mailing list
  • Apply for a job.
  • Request information regarding our Franchise system.
  • Submit website feedback

Wherever Frozen Fun collects personal information about you from someone else, Frozen Fun or the franchisee will take reasonable steps to advise you.

When you register using third party sign-in services/plugging like Facebook, Twitter, Gmail, Instagram or any other social networking or similar plugin, you will be allowing us to access/retrieve information from such sign-in services/pluggin to continue to interact with you and to continue providing the Services on our platform.

We may collect additional information at other times, including but not limited to, when you provide feedback, comments, change your content or email preferences, respond to a survey or any other communications with us.

USE AND DISCLOSURE

By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with this Privacy Policy

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), and for any other purpose specified.

Frozen Fun may use the personal information that you submit to restaurant and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:

  • To process any job application you may submit.
  • To provide you with any restaurant or promotion information you may request.
  • To process any online ordering.
  • To determine the number of visitors to our websites and conduct reviews of our sites.
  • To fulfill prizes, awards and purchases.
  • To respond to specific requests from visitors.
  • To keep you informed about any changes to our websites.
  • To conduct marketing research.
  • And to now and again send you offers or information on products or services that we consider will be of interest to you.

Further information on how we use your personal information when using our Internet ordering system.

When using the Frozen Fun internet ordering system additional information is collected when you order gelato online. This information assists in the delivery to your door and to verify your credit card payment. The internet order system also stores information about your order to help you remember and re-order the same menu in future.

Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc.

Any posted/uploaded/conveyed/communicated by users on the public sections of the Sites becomes published content and is not considered personally identifiable information subject to this Policy.

In case you choose to decline to submit personally identifiable information on the Sites, we may not be able to provide certain services on the Sites to you. We will make reasonable efforts to notify you of the same at the time of opening your account. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.

THIRD PARTY DISCLOSURE

Frozen Fun may share statistics and personal information between themselves and with companies that are related to Frozen Fun including our international branches. Personal information that you submit to Frozen Fun may be disclosed to a third party: Such as our suppliers, as mailing houses, who are employed to provide some of our services such; to meet the purpose for which it was submitted.

If you have provided your express consent to share the information.

If Frozen Fun is required or authorized by law to disclose the information.

If Frozen Fun is required or authorized by law to disclose the information.

If your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes.

ACCESS, ACCURACY AND SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

RETENTION OF DATA

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

SENSITIVE INFORMATION

We do not collect any sensitive personal data or information unless clearly specified.

COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

CHANGES

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page.

QUESTIONS / GRIEVANCE REDRESSAL

Any questions regarding this policy and our privacy practices should be sent by email to [Insert Email Address] or by writing to [Insert Physical Address]. You may contact us at: [Insert Phone Number].

GRIEVANCE OFFICER:

Name: [Insert Name]

Title: [Insert Title]

GOVERNING LAW

All disputes related to this policy will be subject to the exclusive jurisdiction of the Courts of [Insert Jurisdiction].

GENERAL DISCLAIMER

While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. The links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone 'bad'.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their "Terms of Service" before engaging in any business or uploading any information.